Hongkong International Terminals - HIT

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About

Major full-service operator of container terminals within the port of Hong Kong, operating multiple berths in the Kwai Chung container port area.

Hongkong International Terminals (HIT) is a dynamic, customer-driven business, dedicated to enhancing competitiveness of the many shipping lines we serve. Our approach is proactive - - part of a strategy that is seeing HIT focus more than ever on its customers. We look at every opportunity to bring added value and continually seek new ways to help. We talk with customers so we can understand their problems and find solutions that would assist them in overcoming their difficulties. Our aim is to help them conduct their landside operation efficiently and cost effectively. Above all, we meet the individual needs of our customers, recognizing that the broad range of operations shipping lines conduct mean varying service requirements that must be fully addressed. How do we do this? Two specialized resources within HIT - our Commercial Team and our Customer Service Team - play vital roles in maintaining good communications and underline our vigorous service culture. And key tools that helps us identify customer needs are our Service Culture Polygon and our Customer Satisfaction Survey.

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